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Tylney Taylor's avatar

Great article. Very much resonated and coincides with my experience.

And what you are reading “The courage to be disliked” is a very good and interesting read that offers a hopeful and compelling perspective to live by.

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Colette Molteni's avatar

Excellent. Thank yo for reading Tylney. I just finished the book too, and I found it challenge at times to get through, as I felt like the Youth asking the same questions. But it was rewarding and indeed does offer a hopeful outlook overall.

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Tylney Taylor's avatar

It is wonderful to realize we are still learning and haven’t figured it all out yet, isn’t it?

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Colette Molteni's avatar

Yes! 👏

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Joel Trammell's avatar

This is so true. The problem is compounded when (as often happens) it's a dominant just-the-facts type CEO presenting the strategy... someone who doesn't have much patience for the messy human stuff. They tend to think everyone in the room has the same personality as them. It's always very far from the truth and this advice is much needed.

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Colette Molteni's avatar

Ah yes, I have encountered that environment. Strategy to me though is a bit of art and science. Yes, you have to have the facts, but to make them impactful, you have to reach the heart. Thank you for your insight Joel + the recent subscribe. I appreciate you!

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Fabio Hiroki's avatar

Thanks for sharing this insightful piece! Your emphasis on blending empathy with strategy resonates deeply. After reading Thinking, Fast and Slow by Daniel Kahneman, I’ve come to accept that we’re far less rational than we believe, driven more by emotions and instincts than logic alone. Embracing this has been a game-changer for me in understanding others’ perspectives, making it easier to connect and gain buy-in for decisions.

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Colette Molteni's avatar

It’s totally a game changer! Thanks for sharing Fabio.

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Ame_data analyst's avatar

I don't think small talk is annoying, infact, i wish more people engaged in small talk, it would break the ice and help people to be more relaxed and "trust". Human connection and trust is why serial killers and scammers exist. It's an extreme example and I wish it wasn't the case but sometimes that's it.

Great article Colette.

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Colette Molteni's avatar

Yes, I struggle with small talk at times, but it is needed to break the ice! 🧊

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Ryan Niessen's avatar

Great piece, Colette! I've long believed that empathy and EQ are massively undervalued, and as AI gets better at handling the pure logic and data analysis, these uniquely human skills of reading rooms and connecting with people's motivations will become our greatest competitive advantage.

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Colette Molteni's avatar

The human skills as we think of them are going to be one of our core differentiators in the age of AI. Thank you for the feedback Ryan!

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Ral Joseph's avatar

This is the first time I’m coming across an article that strives to show empathy consideration, and of course, relatability to knowing the fact that the client or the customer may not be in possession of the financial means to attain what they’re trying to sell.

It’s mind blowing and I’m blown away Collete. I'm Ral, and I would really love to be a part of what you’re doing.🫠

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Colette Molteni's avatar

Hi Ral, thank you for the complimentary note. Subscribe - I write weekly on applying the skills of empathy, and what I refer to as "human skills" in general to the world of tech and business. Nice to meet you :)

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Mindi Weik's avatar

Your insights are dead on. Audience consideration, timing of your message, and logic vs. emotional content are so important in both getting the information across properly, but also in helping others see your side and be more open to it. Well done!

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