This is spot on. At the end of the day, understanding how and when your stakeholders want to communicate is critical. The way we deliver data storytelling matters, just as much as the data itself — some people just want "to know the time" (direct), while others want to know "how the clock is made" (detailed). Knowing which one you’re speaking to can make all the difference in decision-making, operational efficiency, and ultimately revenue results.
This is FANTASTIC! My priority this week is crafting a proposal to transition roles in order to solve a foundational issue in the customer experience. I need to be super succinct and impactful to get it actually considered and acted upon fairly quickly.
Do you have any advice for when you have one page to make impact? Focus on the story- even without detailed data/figures initially.
This is spot on. At the end of the day, understanding how and when your stakeholders want to communicate is critical. The way we deliver data storytelling matters, just as much as the data itself — some people just want "to know the time" (direct), while others want to know "how the clock is made" (detailed). Knowing which one you’re speaking to can make all the difference in decision-making, operational efficiency, and ultimately revenue results.
Exactly. You can have exactly the same data set as another person, but the HOW you present it makes all the difference with stakeholders.
This is FANTASTIC! My priority this week is crafting a proposal to transition roles in order to solve a foundational issue in the customer experience. I need to be super succinct and impactful to get it actually considered and acted upon fairly quickly.
Do you have any advice for when you have one page to make impact? Focus on the story- even without detailed data/figures initially.
Thanks Elle - and strength to you when you craft the proposal this week.
My advice, if it was me (do what you need for the audience), is yes to focus on the story, the emotion around it, and then later introduce the data.
Communication means listening to others, especially to people not in the same space as you.
Nice post Colette.
Thank you Ame. Yes, listening is often the first step!